FAQ

Frequently Ask Questions

Q. Are the products authentic? 

A. anayase.com brings 100% genuine high end & authentic products which are directly sourced and imported from the Mother company’s brands & authorized distributors. We only sell authentic products. 

Q. What about quality? 

A. We 100% source the best quality items for you, but if you are dissatisfied, you can always send them back with the delivery person. You can place order with confident.

Q. How does this site work? 

A. You can browse the site or use our search engine to find your desired products. You can then add them to Cart and click on place order. You register and submit your address, select a delivery process and payment process – and you are done.  Our Anayase representative will call you and also get a sms to let you know, then delivery representative will deliver your order right to your home or office which address you provide. 

Q. How to register or sign-up in anayase.com? 

A. First you have to click sign-up/register button, then provide your mobile number. Next you will get an OTP through mobile sms. Submit the code, full name and password. Next check the “agree” box. Finally click “Create my account” button and you are now registered customer of Anayase.

Q. How to place an order on "Anayase"?

A. Wants to order from Anayase!! it's easy!! just follow these simple steps below :-

• Find your desired product from our Anayase website or app.
• From the product page and press on "Add To Cart" (If you want to add more products in cart) or click on "Buy Now" (if you just want a single product to order).
• Go to the cart -> select the products you want to order.
• Click on "Check Out".
• Choose your preferred delivery method (Home Delivery or Pick-Up Point) & use coupon voucher code if you have any.
• Proceed for payment -> Select a payment option before clicking the "Confirm order".

After confirming the order and completing the payment process you will get a notification from the app and by sms to let you know that the order is successfully placed.

Q. How do I remove an item from my shopping cart?

A. To remove an item from your shopping cart, please follow these steps:

Step 1 - Go to your "Cart".

Step 2 - Click on the "Bin" button to remove your item from your cart.

Step 3 - Press on "Delete Cart" button to remove all the items from your cart.

Q. Can I call Anayase to place an order?

A. First let’s be clear that Anayase doesn't have any process available where customers can call Anayase to place an order. But surely, we can guide you with the process of placing an order -

You can place your order easily on Anayase by following the below steps:-

• Search for your needed product on our Anayase website or app.
• Visit the product page and press on "Add to cart" or click on "Buy now".
• Go to the cart and select the products which you finally want to order.
• Click on "Check Out".
• Choose your preferred payment option before clicking the "Confirm order".
• After confirming the order and selecting the payment you will get a notification from the app and by sms to let you know that the order is successfully placed. After placing order our Anayase representative will call you about order confirmation.

Note: Except for the "Cash on delivery" payment method, for bKash and Card payment, the customer has to share some confidential information. This is another reason why we have no process of placing an order on behalf of our customer.

Q. How much do deliveries cost? 

A. Delivery charge inside Dhaka is BDT 60. And outside Dhaka is BDT 130.

Q. How do you deliver? 

A. We have our own fleet to deliver. But also, our delivery partner is REDX delivery agency. Our goal is to deliver the products to your place on time. 

Q. How can I contact you? 

A. You can always call +880-181-0169-101 or mail us at [email protected]. Also, we have live chat where you can contact us through Facebook Messenger.

Q. What are your delivery hours? 

A. We deliver from 11 am to 9 pm every day. You can inform us which time is convenient to you. 

Q. How do I know when my order is here? 

A. A delivery representative will call you as soon as they are at your door to let you know about your delivery. 

Q. How do I pay? 

A. We accept cash on delivery and we also have Online Payment Gateway System like Credit Card, Debit Card, Nagad, Bkash many more services. Don’t worry about our transection process system. 

Q. Do you serve my area? 

A. We are currently serving all Bangladesh, except certain parts of rural area. 

Q. I can’t find the product I am looking for. What do I do? 

A. We are always open to new suggestions and will add an item to our inventory just for you. There is a "Request Stock" feature that you can use to inform us of your requirement. You can also call +8801810169101 or mail us at [email protected] or live chat to add an item to our inventory. 

Q. My order is wrong. What do I do? 

A. Please Immediately call +8801810169101 and let us know the problem. 

Q. What if the item is out of stock? 

A. We hold our own inventory in our warehouses, so we rarely run out of stock. However, we will try our best to source what you need. If we cannot find it, we will SMS/call you and let you know what substitutes are available. 

Q. What happens during a hartal/lockdown or any kind of blockade? 

A. We work during hartals, lockdown or any kind of blockade. That’s how dedicated we are. 

Q. What is the Ratings & Reviews and how to write reviews?

A. Anayase customers have the option of rating and reviewing their product and seller experiences. The customers can both leave star ratings and add text to describe what they liked or disliked about their experience.

How do I leave a Rating and Review?

It's easy! just follow the below steps:

1. You can rate products with stars like these!

• Five Stars – I Love it *****
• Four Stars – I Like It ****
• Three Stars – It’s OK ***
• Two Stars – I Don’t Like It **
• One star – I hate It *

2. The next step will be adding comments about the product that you have received so that we could know what you have received and on which basis you are rating the product. This will help other customers to judge before buy.

3. You can also rate our rider and can put comments about his service or behavior.

4. After completing your review press on “submit” button to publish.

Q. What about the prices? 

A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know. 

Q. What is your policy on refunds? 

A. You may get a refund within seven (7) days on unopened or spoilt packaged products. For perishable products, we have a one (1) day return policy. We will not accept any perishable items as return if opened or spoilt packaged products. We reserve the right to refuse a refund. Please contact us at +8801810169101 if you want to return an item. 

Q. Can I get a refund via cash? 

A. If you have selected Cash on Delivery (COD), there is no amount to refund because you haven't paid for your order. For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.

Q. What is your discounting policy? 

A. We try to provide the best deals in whole country and often many of our products are given discount below the maximum retail price (MRP). We also offer discount codes under special circumstances, which are applied on the MRP. On any given product, we can only apply one type of discount. We always consider the best discount available to the customer. For example: If the MRP of a product is Tk. 100 and our discounted price is Tk. 92 -- the product is already sold at 8% discount. We occasionally give flash sale discount to the customer.   

Q. Should I tip the delivery representative? 

A. Tips are not required. Our delivery team members appreciate recognition for their hard work.